Jira Service Management

{"xsrfToken":"BQ1D-UK3E-NF64-SYSJ_9d5a56e673d066d94f91ab701a407f73a73c5a9e_lout","branding":{"id":"2","key":"rrhhser","name":"RRHHServiceDesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/67fa7ccc-69f8-490b-a729-acb388160526/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNmQyZmU2My01YTgxLTQ3ZGUtYTA2My0xM2EwNmY3OTA1NjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY3ZmE3Y2NjLTY5ZjgtNDkwYi1hNzI5LWFjYjM4ODE2MDUyNiI6WyJyZWFkIl19LCJleHAiOjE2ODU5NTAxMjQsIm5iZiI6MTY4NTk0OTUyNH0.hLFy1Y7SRewBaA_iALb9ReiwbNg4PWreUWcEUrc1aOk&client=d6d2fe63-5a81-47de-a063-13a06f790562&mode=fit","logoId":"67fa7ccc-69f8-490b-a729-acb388160526","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al portal de Barceló","sharedPortalName":"HelpDESK IT Service","userInitialAnnouncementHeader":"Welcome to IT support area.","userInitialAnnouncementMessageWiki":"Tell us about any incident or problem you have and we will try to solve it as soon as possible.","translations":{"en-US":{"helpCenterTitle":"Bienvenido al portal de Barceló","sharedPortalName":"HelpDESK IT Service","announcementHeader":"Welcome to IT support area.","announcementMessage":"Tell us about any incident or problem you have and we will try to solve it as soon as possible.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"ServiceDesk Barceló HG","announcementHeader":"Bienvenido al área de soporte Barceló Hotel Group","announcementMessage":"Comunícanos cualquier incidencia o problema que tengas y trataremos de resolverlo lo antes posible.","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#120404","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"rrhhser","projectId":11611,"serviceDeskId":2,"name":"RRHHServiceDesk","description":"<div class=\"panel\" style=\"background-color: BADBFA;border-color: c3d6002;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: BADBFA;\">\n Las peticiones a RRHH se deben realizar en el portal de <ins><a href=\"https://barcelohr.atlassian.net/servicedesk/customer/portal/13\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"> Consultas RRHH.</a></ins>\n </div>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"328","name":"Claves Tipo Inactividad","descriptionHtml":"","callToAction":"Claves Tipo Inactividad","introHtml":"Si tienes dudas sobre qué tipo de inactividad asignar o si detectas errores en las asignadas","icon":11981,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11981","groups":[],"key":""},{"id":"327","name":"Deuda SS","descriptionHtml":"","callToAction":"Deuda SS","introHtml":"Informar si has detectado que hay deuda en alguna cuenta de cotización.","icon":11981,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11981","groups":[],"key":""},{"id":"85","name":"Peticiones por correo","descriptionHtml":"","callToAction":"Peticiones por correo","introHtml":"","icon":10532,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"71","name":"Solicitud acción formativa ONLINE o MIXTA","descriptionHtml":"Es obligatorio cumplimentar todos los campos, excepto el campo Observaciones","callToAction":"Solicitud acción formativa ONLINE o MIXTA","introHtml":"Solicitud de acción formativa en la modalidad online o mixta","icon":11804,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11804","groups":[],"key":""},{"id":"45","name":"Solicitud acción formativa PRESENCIAL","descriptionHtml":"Es obligatorio cumplimentar todos los campos, excepto el campo Observaciones","callToAction":"Solicitud acción formativa PRESENCIAL","introHtml":"Solicitud de acción formativa en la modalidad presencial","icon":11816,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11816","groups":[],"key":""},{"id":"88","name":"Solicitud clave portal del empleado","descriptionHtml":"Recuerda indicar un e-mail de uso personal y exclusivo del cual seas responsable, ya que a través de este medio se te enviará tu clave temporal de acceso al portal del empleado una vez se verifiquen los datos indicados.","callToAction":"Solicitud clave portal del empleado","introHtml":"Solicitar clave del portal del empleado para usuarios que no tienen e-mail de trabajo informado.","icon":10532,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"356","name":"Solicitud Colectiva de Prestaciones","descriptionHtml":"","callToAction":"Solicitud Colectiva de Prestaciones","introHtml":"Peticiones SEPE: Solicitud Colectiva de prestaciones (Morado) y Solicitud Colectiva Extraordinaria FD (Azul)","icon":11804,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11804","groups":[],"key":""},{"id":"48","name":"Solicitud de instalación o actualización","descriptionHtml":"","callToAction":"Solicitud de instalación o actualización","introHtml":"Solicitud de instalación o actualización de BAS, Siltra, Contrat@, Delta, ......","icon":10532,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"70","name":"Solicitud desbloqueo usuario","descriptionHtml":"","callToAction":"Solicitud desbloqueo usuario","introHtml":"Solicitud de desbloqueo de acceso","icon":11840,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11840","groups":[],"key":""},{"id":"95","name":"Solicitud material BWelcome","descriptionHtml":"","callToAction":"Solicitud material BWelcome","introHtml":"Solicitud de material para acogidas de nuevos empleados - BWelcome, manuales, llaveros, etc","icon":11821,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11821","groups":[],"key":""},{"id":"50","name":"Soporte aplicaciones de RRHH y aplicaciones interconectadas","descriptionHtml":"","callToAction":"Soporte aplicaciones de RRHH y aplicaciones interconectadas","introHtml":"Problemas con BAS, Delta, Siltra, Contrat@,.....","icon":11806,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11806","groups":[],"key":""},{"id":"292","name":"Soporte Barceló People","descriptionHtml":"","callToAction":"Soporte Barceló People","introHtml":"Soporte con el Portal Barcelo People","icon":10532,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"205","name":"Soporte ePreselec","descriptionHtml":"","callToAction":"Soporte ePreselec","introHtml":"Consulta e Incidencias con la plataforma ePreselec","icon":11833,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11833","groups":[],"key":""},{"id":"427","name":"Soporte Happydonia","descriptionHtml":"","callToAction":"Soporte Happydonia","introHtml":"Soporte con Happydonia","icon":12037,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12037","groups":[],"key":""},{"id":"94","name":"Soporte plataforma de formación","descriptionHtml":"","callToAction":"Soporte plataforma de formación","introHtml":"Problemas de acceso a la plataforma, dudas o problemas con la realización BWelcome","icon":11805,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11805","groups":[],"key":""},{"id":"426","name":"Soporte Plataforma Formación/BarceloCampus","descriptionHtml":"","callToAction":"Soporte Plataforma Formación/BarceloCampus","introHtml":"Soporte con el Portal Barcelo People","icon":12040,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12040","groups":[],"key":""},{"id":"19","name":"Soporte Portal del Empleado","descriptionHtml":"","callToAction":"Soporte Portal del Empleado","introHtml":"Problemas o consultas sobre procedimientos que se realizan a través del Portal del empleado, petición de vacaciones, liquidación de gastos ...","icon":11800,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11800","groups":[],"key":""},{"id":"201","name":"Soporte Registro de Jornada","descriptionHtml":"","callToAction":"Soporte Registro de Jornada","introHtml":"Problemas o consultas de la plataforma de Registro de Jornada","icon":10532,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"47","name":"Usuarios RRHH","descriptionHtml":"","callToAction":"Usuarios RRHH","introHtml":"Solicitud de alta, baja o modificación de usuarios en aplicaciones de RRHH","icon":11827,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"49":[45,71]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RRHHSER","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"HelpDESK IT Service","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://barcelohr.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}