{"xsrfToken":"a494e8609de4285e1671e892797cf84c04f94e04_lout","branding":{"id":"1","key":"tes","name":"IT - Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/67fa7ccc-69f8-490b-a729-acb388160526/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNmQyZmU2My01YTgxLTQ3ZGUtYTA2My0xM2EwNmY3OTA1NjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY3ZmE3Y2NjLTY5ZjgtNDkwYi1hNzI5LWFjYjM4ODE2MDUyNiI6WyJyZWFkIl19LCJleHAiOjE3NDc1MzEyOTQsIm5iZiI6MTc0NzUzMDY5NH0.52Oq8iCFjLCVXMPFj4sGtSi_Jc3j8zq1_Nr69s2QTjs&client=d6d2fe63-5a81-47de-a063-13a06f790562&mode=fit","logoId":"67fa7ccc-69f8-490b-a729-acb388160526","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al portal de Barceló","sharedPortalName":"HelpDESK IT Service","userInitialAnnouncementHeader":"Welcome to IT support area.","userInitialAnnouncementMessageWiki":"<p>Tell us about any incident or problem you have and we will try to solve it as soon as possible.</p>","translations":{"en-US":{"helpCenterTitle":"Bienvenido al portal de Barceló","sharedPortalName":"HelpDESK IT Service","announcementHeader":"Welcome to IT support area.","announcementMessage":"Tell us about any incident or problem you have and we will try to solve it as soon as possible.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"ServiceDesk Barceló HG","announcementHeader":"Bienvenido al área de soporte Barceló Hotel Group","announcementMessage":"Comunícanos cualquier incidencia o problema que tengas y trataremos de resolverlo lo antes posible.","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"ServiceDesk Barceló HG","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#120404","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tes","projectId":11604,"serviceDeskId":1,"name":"IT - Support","description":"<p>Welcome to the IT - Support area.<br> You can generate a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"178","name":"Bug - FI","descriptionHtml":"","callToAction":"Bug - FI","introHtml":"<p>Report a bug.</p>","icon":11810,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11810","groups":[28],"key":""},{"id":"476","name":"Bug - Jira","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a>\n <div class=\"panel\" style=\"background-color: #E1E9FE;border-color: blue;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #E1E9FE;\">\n <p><font color=\"black\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Esta petición es solo para reportar incidencias que afecten a <b>JIRA</b>. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Las incidencias de <b>SAP</b> se deben reportar en su respectiva petición. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b><ins><a href=\"https://barcelohr.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Haz clic aquí</a></ins></b> para visualizar todas las opciones disponibles para crear la solicitud. </font></p>\n </div>\n </div></h2>","callToAction":"Bug - 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Jira","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a>\n <div class=\"panel\" style=\"background-color: #E1E9FE;border-color: blue;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #E1E9FE;\">\n <p><font color=\"black\"><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Esta petición es solo para reportar solicitudes para la plataforma <b>JIRA</b>. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Las solicitudes de <b>SAP</b> se deben reportar en su respectiva petición. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b><ins><a href=\"https://barcelohr.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Haz clic aquí</a></ins></b> para visualizar todas las opciones disponibles para crear la solicitud. </font></p>\n </div>\n </div></h2>","callToAction":"Training - Jira","introHtml":"<p>Training on work management in Jira</p>","icon":11816,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11816","groups":[100],"key":""},{"id":"174","name":"Training - MM","descriptionHtml":"","callToAction":"Training - MM","introHtml":"<p>Training request for the SAP Purchasing module (MM).</p>","icon":12245,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[13],"key":""},{"id":"885","name":"Formación B-Stores","descriptionHtml":"","callToAction":"Formación B-Stores","introHtml":"<p>Solicitar formación B-Stores</p>","icon":12237,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12237","groups":[205],"key":""},{"id":"478","name":"User management - Jira","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a>\n <div class=\"panel\" style=\"background-color: #E1E9FE;border-color: blue;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #E1E9FE;\">\n <p><font color=\"black\"><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Esta petición es solo para crear solicitudes de usuarios de la plataforma <b>JIRA</b>. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Las solicitudes de <b>SAP</b> se deben reportar en su respectiva petición. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b><ins><a href=\"https://barcelohr.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Haz clic aquí</a></ins></b> para visualizar todas las opciones disponibles para crear la solicitud. </font></p>\n </div>\n </div></h2>","callToAction":"User management - Jira","introHtml":"<p>Registration and deactivate users</p>","icon":11828,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11828","groups":[100],"key":""},{"id":"298","name":"SAP interfaces - FI","descriptionHtml":"","callToAction":"SAP interfaces - FI","introHtml":"","icon":11963,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11963","groups":[28],"key":""},{"id":"898","name":"Mejoras post migración S/4 Hana","descriptionHtml":"","callToAction":"Mejoras post migración S/4 Hana","introHtml":"<p>Mejoras a implementar tras la migración a S/4 Hana</p>","icon":12302,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12302","groups":[337,338],"key":""},{"id":"477","name":"New feature - Jira","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a>\n <div class=\"panel\" style=\"background-color: #E1E9FE;border-color: blue;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #E1E9FE;\">\n <p><font color=\"black\"><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Esta petición es solo para reportar solicitudes para la plataforma <b>JIRA</b>. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Las solicitudes de <b>SAP</b> se deben reportar en su respectiva petición. <br class=\"atl-forced-newline\"> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b><ins><a href=\"https://barcelohr.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Haz clic aquí</a></ins></b> para visualizar todas las opciones disponibles para crear la solicitud. </font></p>\n </div>\n </div></h2>","callToAction":"New feature - Jira","introHtml":"<p>Request for a new feature</p>","icon":11832,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11832","groups":[100],"key":""},{"id":"297","name":"New feature - FI","descriptionHtml":"","callToAction":"New feature - FI","introHtml":"<p>Request for a new feature.</p>","icon":11832,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11832","groups":[28],"key":""},{"id":"616","name":"Nueva petición B-Stores","descriptionHtml":"","callToAction":"Nueva petición B-Stores","introHtml":"<p>Nueva petición de la APP B-Stores</p>","icon":12235,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12235","groups":[205],"key":""},{"id":"613","name":"MM. New feature / change request","descriptionHtml":"","callToAction":"MM. New feature / change request","introHtml":"<p>New feature or change request for SAP MM Component</p>","icon":12246,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12246","groups":[13],"key":""},{"id":"890","name":"Nueva petición SAP Ariba","descriptionHtml":"","callToAction":"Nueva petición SAP Ariba","introHtml":"<p>Solicitar una nueva funcionalidad</p>","icon":12229,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12229","groups":[271],"key":""},{"id":"170","name":"Requests - FI","descriptionHtml":"","callToAction":"Requests - FI","introHtml":"<p>Request for a query, new feature, ...</p>","icon":11845,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11845","groups":[28],"key":""},{"id":"450","name":"PowerBI - MM","descriptionHtml":"","callToAction":"PowerBI - MM","introHtml":"<p>Incidents with PowerBI and Analysis in Excel.</p>","icon":12244,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12244","groups":[13],"key":""},{"id":"943","name":"Producción S/4 - Cambio parametrización","descriptionHtml":"","callToAction":"Producción S/4 - Cambio parametrización","introHtml":"<p>Producción S/4 - Cambio parametrización</p>","icon":12308,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12308","groups":[338],"key":""},{"id":"945","name":"Producción S/4 - Errores","descriptionHtml":"","callToAction":"Producción S/4 - Errores","introHtml":"<p>Producción S/4 - Errores detectados</p>","icon":12310,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12310","groups":[338],"key":""},{"id":"944","name":"Producción S/4 - Roles","descriptionHtml":"","callToAction":"Producción S/4 - Roles","introHtml":"<p>Producción S/4 - Incidencias con Roles</p>","icon":12309,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12309","groups":[338],"key":""},{"id":"941","name":"Roles SandBox2","descriptionHtml":"","callToAction":"Roles SandBox2","introHtml":"<p>Incidencias con Roles en el SandBox2</p>","icon":12304,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12304","groups":[337],"key":""},{"id":"705","name":"SAP Concur","descriptionHtml":"","callToAction":"SAP Concur","introHtml":"","icon":11812,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11812","groups":[28],"key":""},{"id":"63","name":"SharePoint","descriptionHtml":"","callToAction":"SharePoint","introHtml":"<p>Office365 SharePoint issues.</p>","icon":11802,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11802","groups":[16],"key":""},{"id":"176","name":"Users - FI","descriptionHtml":"","callToAction":"Users - FI","introHtml":"<p>Request for a new user, update, user profile, ...</p>","icon":11828,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11828","groups":[28],"key":""},{"id":"175","name":"Users - MM","descriptionHtml":"","callToAction":"Users - MM","introHtml":"<p>Request for a new user, update, user profile, ...</p>","icon":12230,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12230","groups":[13],"key":""},{"id":"887","name":"Usuarios B-Stores","descriptionHtml":"","callToAction":"Usuarios B-Stores","introHtml":"<p>Gestión de usuarios de BStores</p>","icon":12233,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12233","groups":[205],"key":""},{"id":"892","name":"Usuarios SAP Ariba","descriptionHtml":"","callToAction":"Usuarios SAP Ariba","introHtml":"<p>Crear una nueva petición de creación, modificación, eliminación,... de usuarios</p>","icon":12230,"iconUrl":"https://barcelohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12230","groups":[271],"key":""},{"id":"166","name":"B-Stores - 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